Operational before ornamental
Workflows need routing, ownership, reporting, and sane fallback behavior before they need more clever prompts.
Nashville-based AI consultant
AI systems for businesses that are done paying human attention to repetitive work.
I design and ship operational AI tools for intake, follow-up, quoting, reporting, and workflow cleanup. The goal is simple: less admin drag, faster response time, and systems people will actually use.
- 10+ years across product, operations, and systems delivery
- Experience spanning Oracle, Voyager, and regulated environments
- PMP, MBA, and hands-on execution across both consulting and internal builds
Nashville, TN
AI consulting
Selected work
Operations-minded builds
Oracle
Voyager
PMP
MBA
Approach
Built like operating infrastructure, not just a prompt wrapper.
The work usually starts with a messy real-world process: calls getting missed, documents taking too long, status living in too many places, or reporting that nobody trusts. I clean up the system around the model so the output becomes usable.
Business context stays visible
Every system should make it obvious what happened, what changed, and what still needs a person.
Design still matters
Clear interfaces make automation easier to trust, easier to adopt, and much easier to hand off across a team.
Selected Work
Representative systems across intake, quoting, service ops, and web delivery.
A mix of business automation projects and polished product or marketing builds that show how I think about clarity, conversion, and operational follow-through.
AI Receptionist Agent
A business-facing intake workflow for FAQs, appointment capture, and after-hours first-touch response.
Invoice & Quote Generator
Speeds up quoting by drafting service descriptions, organizing line items, and producing something teams can actually send.
HVAC Pro Dashboard
An operations dashboard for owner-operators who need job status, technician utilization, and revenue visibility in one place.
Review Response Automator
Keeps reputation management moving without making another recurring chore for the owner or front desk.
Michael Shutt Consulting
A dedicated landing page for fractional operations, capture support, and business intelligence positioning.
Critty's Cubes
A polished event vending site designed for fast scanning, premium positioning, and better conversion on mobile.
For businesses
You already have a workflow problem in mind.
Start with services, pricing, and a short call. That gives you the fastest route to fit, scope, and what the first engagement would actually look like.
For hiring managers
You are evaluating range, judgment, and execution style.
Start with selected work, then move to resume material, then the Tech Lab for a broader read on systems thinking, product sensibility, and technical curiosity.
About
Operations-minded execution shapes the work.
My background runs through product, operations, enterprise software, fintech, defense-adjacent work, and client delivery. That combination tends to show up in the output: structured systems, realistic tradeoffs, and interfaces that help people move instead of slowing them down.
The common thread is practical execution. Frame the problem clearly, build the right system around it, and make sure the result survives contact with real users and real business constraints.
Next Step
Need help now, or just trying to understand the work?
If you already know the workflow that is dragging the business down, start with a call. If you are evaluating fit first, start with the work page.