AI Receptionist Agent

The Challenge

Small service businesses — plumbers, HVAC techs, contractors — miss calls and lose bookings every day because they're on a job site, not at a desk. Hiring a full-time receptionist costs $35,000–$45,000/year. Most scheduling software is rigid and impersonal. The result: potential customers hit voicemail, get frustrated, and call a competitor.

The Solution

An AI receptionist embedded directly in the business website as a chat widget. It converses naturally, collects booking details incrementally, checks availability, and confirms appointments — all without human intervention. When a customer is frustrated or the situation is complex, it hands off gracefully to a real person.

Key Capabilities

• 📅 Appointment Booking Collects name, phone, address, service type, date, and time conversationally — then books and returns an NHS-XXXX confirmation number.
• 🔍 Availability Check Real-time slot lookup by date and service type, respecting business hours (Mon–Fri 7am–6pm, Sat 8am–2pm, closed Sunday).
• 🔄 Manage Appointments Customers can look up or cancel existing appointments by confirmation number — no login required.
• 💬 FAQ Answering Instantly answers questions about pricing, service area, emergency availability, and more — no waiting on hold.
• 🤝 Human Escalation Detects frustration or complexity and proactively offers the owner's direct line, promising a callback within the hour.